Terms and Conditions

I GENERAL INFORMATION

1. Online Store https://fleecozy.pl/

The online store, meaning the website operated under the domain indicated above and hereinafter referred to as the “Store”, is operated by GEX STORE sp. z o.o. (hereinafter referred to as the “Seller”), with its registered office in Wrocław, at pl. gen. Walerego Wróblewskiego 3A/7, 50-413 Wrocław, Poland, entered into the register of entrepreneurs of the National Court Register maintained by the District Court for Wrocław-Fabryczna in Wrocław, 6th Commercial Division of the National Court Register, under KRS number 0001018317, NIP: 7011128517, REGON: 524426242, which is also the controller of the personal data of the Store’s Customers.

In the further part of these Terms and Conditions, to facilitate communication, the following terms are used: “FleeCozy” - the name of the Store, “Store” or “Seller”.

2. These Terms and Conditions (hereinafter referred to as the “Terms and Conditions”) set out the rules for purchasing goods offered in the Store (“Goods”), creating and maintaining an individual customer panel (hereinafter referred to as the “Account”) and using other services described in the Terms and Conditions.

3. The Terms and Conditions are available on the Store’s website under the “Terms and Conditions” tab and are made available in a manner that enables them to be downloaded, saved and reproduced.

4. Information about the Goods presented in the Store constitutes an invitation to enter into a sales contract within the meaning of Article 71 of the Polish Civil Code and does not constitute an offer within the meaning of applicable law. The contract is concluded after the Customer places an Order and the Seller accepts it.

Customers’ personal data are processed in connection with the fulfilment of Orders in accordance with applicable law, in particular Regulation (EU) 2016/679 of the European Parliament and of the Council (GDPR). Detailed information on the rules for processing personal data is provided in the Privacy Policy available on the Store’s website.

5. The Goods offered in the Store are described in a manner that enables the Customer to become familiar with their basic characteristics. The information published on the Website includes, in particular, descriptions of the Goods, their price and - where applicable - the materials from which they are made.

6. All trademarks, trade names, photographs, graphics, designs, Store layout, descriptions of the Goods and other materials published on the Website are the property of FleeCozy or are used by FleeCozy under appropriate licences and are protected under copyright law and intellectual property law.

Any copying, distribution, modification, public sharing or other use of the indicated materials, in whole or in part, for commercial purposes or beyond the scope of permitted personal use, without the prior written consent of FleeCozy, is prohibited.

II RULES FOR USING THE STORE AND CONCLUDING SALES CONTRACTS FOR GOODS

1. Before placing an Order or creating an Account in the Store, the Customer is obliged to read these Terms and Conditions and accept them by ticking the appropriate box. Failure to accept the Terms and Conditions prevents the Customer from placing an Order, creating an Account and using the services provided through the Store.

2. The data provided by the Customer when placing an Order should be true, up to date and complete. The Seller reserves the right to refuse to fulfil an Order if the data provided is incorrect or incomplete to an extent that prevents its fulfilment, in particular proper delivery.

Before refusing to fulfil the Order, the Seller will attempt to contact the Customer in order to obtain the data necessary for its fulfilment.

The Customer’s personal data are processed in accordance with applicable law, in particular Regulation (EU) 2016/679 of the European Parliament and of the Council (GDPR), according to the rules set out in the Privacy Policy available on the Store’s Website.

3. The Seller exercises due care to ensure the proper and secure operation of the Store and its use by Customers, in accordance with applicable law and generally applied security standards.

4. The Customer is obliged to refrain from taking any actions that could compromise the security of the Store, the security of the Customer’s data or the data of other Customers, as well as the security of Orders being processed.

5. When using the Store, the following rules must be observed:

a) any interference with the Store’s system environment is prohibited, in particular introducing malicious software or taking other actions aimed at unlawfully disrupting the operation of the Store; violation of the above rules may result in blocking access to the Store or taking appropriate legal action.

b) the Customer is obliged to use the Store in accordance with its intended purpose specified in the Terms and Conditions; using the Store’s functionalities for purposes contrary to the Terms and Conditions or applicable law is prohibited.

c) using the Store in a manner that may disrupt its operation or cause inconvenience to other Customers or Store employees is prohibited; in particular, it is prohibited to send advertising or marketing content to the addresses made available on the Store’s Website, as well as to use automated tools, scripts, bots or other technologies that automate the process of placing Orders.

d) using the content, descriptions, photographs and other graphic elements of the Store for commercial purposes or other purposes exceeding permitted personal use without the prior consent of FleeCozy is prohibited; the indicated elements are protected under copyright law and intellectual property law.

e) The Customer may not take actions that unjustifiably hinder other Customers from making purchases, in particular by placing Orders in a manner indicating a lack of genuine intention to conclude or perform a sales contract. This provision does not limit the Customer’s right to withdraw from the sales contract on the terms set out in Chapter VII of the Terms and Conditions.

f) FleeCozy reserves the right to refuse to fulfil Orders in justified cases, in particular where the circumstances of their placement indicate activities bearing the characteristics of business activity consisting in the systematic resale of Goods. The above does not apply to Orders clearly placed on behalf of an entrepreneur, in particular where an Order is placed using company details and with an explicit request for the issuance of a VAT invoice in accordance with applicable law.

III CONCLUSION OF THE SALES CONTRACT FOR GOODS

1. In the Store, the Customer may purchase Goods and use services provided electronically by FleeCozy, consisting in particular of presenting the Store’s offer and enabling Orders to be placed, under the rules set out in these Terms and Conditions.

2. Orders in the Store may be placed 24 hours a day, 7 days a week, provided that Orders placed on non-working days (Saturday and Sunday), including public holidays, will be processed on the next business day.

3. Orders in the Store may be placed after creating a Customer Account and logging into it. The Store may additionally allow Orders to be placed without creating an Account, depending on the functionalities currently available in the Store.

4. In order to fulfil the Order, the Customer is obliged to provide the data necessary for its processing. Mandatory fields in the Order form are marked each time. Failure to provide the required data prevents the Order from being fulfilled and, where such a request has been made, prevents an invoice from being issued.

5. Placing Orders

5.1. To place an Order, the Customer selects the Goods, adds them to the “Cart”, specifies the quantity and then follows the instructions displayed on the Store’s Website.

5.2. Adding Goods to the “Cart” does not constitute a reservation of the Goods or a guarantee of their availability.

5.3. Until clicking the “Buy and pay” button, the Customer may modify the contents of the “Cart” and the data entered. Clicking the “Buy and pay” button means that the Customer submits an offer to conclude a sales contract under the terms set out in the Terms and Conditions and places an Order.

5.4. The Goods are reserved upon effective payment or, in the case of selecting cash on delivery, upon placing the Order. In the case of payment methods that do not require immediate posting of funds, the reservation of the Goods may be maintained for up to 3 business days from the date of placing the Order, provided that the payment has been properly initiated.

6. After the Order is placed, the Store sends the Customer, to the e-mail address indicated, an e-mail containing basic information about the Order, in particular: the quantity and price of the ordered Goods, the cost and selected delivery method, the selected payment method, the expected Order fulfilment time, as well as the Customer’s details and the Store’s details.

The information referred to above constitutes only confirmation that the Store has received the Order and does not mean its acceptance or the conclusion of a sales contract.

7. After receiving the Order, the Store submits it for verification, in particular with regard to the availability of the Goods and the correctness of the data necessary for the fulfilment of the Order.

After completing the verification, the Store sends the Customer an e-mail containing confirmation that the Order has been accepted for fulfilment (“Order Fulfilment and Delivery Confirmation”) or information on refusal to accept the offer to conclude a sales contract, together with the reasons for refusal.

8. The e-mail referred to in section 7 above, entitled “Order Fulfilment and Delivery Confirmation”, constitutes the Store’s declaration of acceptance of the Customer’s offer and upon its sending, the sales contract for the Goods is concluded under the terms set out in these Terms and Conditions.

9. Upon dispatch of the Goods to the Customer, the reservation of the Goods expires and is replaced by the performance of the sales contract concluded between the Customer and the Store.

10. The Customer has the right to cancel the Order before the Goods are dispatched and to withdraw from the sales contract after receiving them, under the terms set out in the Terms and Conditions and applicable law. Detailed information on cancelling Orders and returning Goods is available in a separate tab on the Store’s Website.

11. If online payment is selected, the Store reserves the right to cancel the Order if:

a) the data provided by the Customer is incorrect or incomplete to an extent that prevents delivery or prevents contact with the Customer for the purpose of confirming such data;

b) payment for the Order is not made within the time limit specified by the Store, in accordance with the information on payment methods available on the Store’s Website under the “Payment methods” tab.

12. In the case of Orders fulfilled within the territory of the Republic of Poland, the sale of Goods is recorded using a fiscal cash register. The Customer receives a fiscal receipt in electronic form (e-receipt), in particular in the form of a link to the document sent to the e-mail address indicated when placing the Order.

Acceptance of the Terms and Conditions means acceptance of receiving the fiscal receipt in electronic form. Consent is also expressed by ticking the checkbox during the Order process.

13. If the Customer is an entrepreneur and purchases the Goods in connection with business activity, the Store issues a VAT invoice, provided that before placing the Order the Customer provides the data necessary for its issuance, in particular the company name, registered office address and NIP number.

If the Customer does not provide company details before confirming the Order, this means that the purchase is made as a consumer.

14. The Customer’s personal data are processed in accordance with applicable law, in particular the GDPR, according to the rules set out in the Privacy Policy available on the Store’s Website.

IV DELIVERY AND PICKUP OF GOODS

1. If online payment is selected, the transfer of the Goods for delivery may be suspended until the payment has been posted, the reservation has been confirmed and the subsequent acceptance of the Order for fulfilment has been confirmed, as referred to in Chapter III, sections 5.4-8.

2. Goods purchased in the Store fleecozy.pl are delivered only to the address indicated by the Customer within the territory of the Republic of Poland, in accordance with the currently available delivery methods presented in the Store.

3. Delivery of Goods within the territory of the Republic of Poland is usually carried out within up to 3 business days, depending on the selected delivery method and carrier. Under standard conditions, excluding public holidays and random events related to weather conditions, the total time for fulfilment of the Order and delivery of the Goods does not exceed 5 business days from the date on which the Customer is sent the e-mail referred to in section 8 of Chapter III of the Terms and Conditions.

However, this time may be extended under non-standard conditions.

4. The Store fleecozy.pl currently does not fulfil standard Orders with delivery outside the territory of the Republic of Poland. Customers interested in delivery to selected European countries may use the European version of the Store available at https://fleecozy.com/, if delivery to the given country is available there.

5. Delivery of Goods is carried out as follows:

a) via a courier company - to the address indicated by the Customer within the territory of the Republic of Poland;
b) to a pickup point selected by the Customer, including a courier operator pickup point or the Store’s partners - in accordance with the currently available options made available by the Store.

Detailed information on the available methods and costs of delivery of the Goods is available in the relevant tab on the Store’s Website.

6. The Customer’s personal data transferred in connection with the delivery of Goods are processed only to the extent necessary to perform the sales contract and organise delivery, including transferring them to entities providing transport services. These data are processed in accordance with applicable law, in particular the GDPR, according to the rules set out in the Privacy Policy available on the Store’s Website.

V PRICES AND PAYMENT METHODS

1. Prices of Goods offered in the Store are stated in Polish zloty (PLN) and are gross prices, including value added tax (VAT).

2. Payment for an Order may be made using one of the payment methods currently available in the Store. Information on available payment methods is presented on the Store’s Website and at the stage of selecting the payment method when placing the Order.

3. If online payment is selected, the funds should be posted to the Store’s account within the time limit specified by the Store.

If the payment is not posted within this time limit, the Store reserves the right to cancel the Order, of which the Customer will be informed. In such a case, the Customer may place a new Order by selecting another payment method or by making online payment within the required time limit.

4. The Store reserves the right to change the prices of Goods, modify the assortment and introduce promotions or other price reductions. Such changes do not affect rights acquired by Customers, in particular they do not affect sales contracts concluded before their introduction, Orders accepted for fulfilment or the rights of Customers using a given promotion under the terms in force at the time of placing the Order.

5. The Customer’s personal data transferred in connection with making payments are processed only to the extent necessary to fulfil the Order and handle payments, in accordance with applicable law, in particular Regulation (EU) 2016/679 of the European Parliament and of the Council (GDPR). Detailed information on the rules for processing personal data is set out in the Privacy Policy available on the Store’s Website.

The Store ensures that before placing the Order, the Customer is informed of the total price of the Goods and all costs related to the Order, including delivery costs, in accordance with applicable consumer law.

VI COMPLAINTS REGARDING GOODS

1. The Store offers only new and original Goods. The Seller, i.e. GEX STORE sp. z o.o., operating the Store under the trade name FleeCozy, is liable for any lack of conformity of the Goods with the sales contract existing at the time of delivery and revealed within a period of 2 years from that time, under the rules set out in applicable law.

Independently of the Seller’s liability, the Goods may be covered by a guarantee granted by the manufacturer or another authorised entity, under the terms set out in the guarantee statement. Exercising rights under the guarantee does not exclude, limit or suspend the Customer’s rights arising from the Seller’s liability for lack of conformity of the Goods with the contract.

2. If a lack of conformity of the Goods with the contract is found, the Customer has the right to submit a complaint under the rules set out in applicable law and these Terms and Conditions.

3. A complaint may be submitted in one of the following ways:
a) electronically, by sending the notification to the e-mail address: info@fleecozy.com;
b) via the return form made available on the Store’s Website;
c) in writing, by sending the notification to the Store’s address indicated in the Returns and exchanges tab on the Store’s Website, with the note “FleeCozy - COMPLAINT”;
d) by sending back the complained Goods together with a description of the identified lack of conformity, to the Store’s address indicated in the Returns and exchanges tab on the Store’s Website, if sending back the Goods is necessary to examine the complaint.

If the Goods are damaged, defective, incorrect or inconsistent with the Order, the Customer should contact the Seller before sending them back. The notification should include the Order number, a short description of the problem and, if possible, photographs of the Goods and packaging. This allows the Seller to assess the situation and confirm the next steps, including whether sending back the Goods is necessary.

4. The Seller responds to the complaint within 14 days from the date of receiving it.

5. If the complaint is accepted, the Customer is entitled to the rights arising from applicable law. In the first instance, the Customer may request that the Goods be brought into conformity with the contract by repair or replacement.

The Seller may refuse to bring the Goods into conformity with the contract in the manner chosen by the Customer if this is impossible or would require excessive costs compared with another possible way of bringing the Goods into conformity with the contract.

The Customer may submit a declaration of price reduction or withdrawal from the sales contract if:

a) the Seller has not brought the Goods into conformity with the contract by repair or replacement, or has refused to do so;
b) the lack of conformity of the Goods with the contract continues even though the Seller has attempted to bring the Goods into conformity with the contract;
c) the lack of conformity of the Goods with the contract is sufficiently significant to justify a price reduction or withdrawal from the contract without a prior request for repair or replacement;
d) it follows from the Seller’s statement or from the circumstances of the case that the Seller will not bring the Goods into conformity with the contract within a reasonable time or without excessive inconvenience to the Customer.

The Customer does not have the right to withdraw from the sales contract if the lack of conformity of the Goods with the contract is insignificant.

6. If the complaint is not accepted, the Goods will be sent back to the Customer together with justification of the Seller’s position.

7. It is recommended that, after receiving the parcel, the Customer checks its condition for any damage that may have occurred during transport. If damage is found, the Customer should, where possible, prepare a damage report with the participation of the carrier or report the damage in accordance with the procedure applicable to the given operator, in particular at the pickup point or through the parcel locker system.

8. Out-of-court dispute resolution methods:

a) A Customer who is a consumer may use out-of-court methods for handling complaints and pursuing claims, in particular by:

- submitting an application to initiate proceedings for out-of-court consumer dispute resolution, in accordance with the Act of 23 September 2016 on out-of-court consumer dispute resolution;

- seeking assistance from the competent municipal or district consumer ombudsman;

- using the support of social organisations dealing with consumer rights protection.

b) The use of out-of-court dispute resolution methods is voluntary and requires the consent of both parties.

c) The Store’s contact details for matters related to complaints are available in the relevant tab on the Store’s Website.

9. The provisions of this Chapter VI apply accordingly also to a natural person concluding a contract directly related to that person’s business activity, where the content of that contract indicates that it does not have a professional character for that person, in particular resulting from the subject of the business activity disclosed in the Central Registration and Information on Business (CEIDG).

10. The provisions of this Chapter VI concerning the Seller’s liability for lack of conformity of the Goods with the contract do not apply to sales contracts concluded by the Seller with Customers who are entrepreneurs purchasing the Goods in the course of business activity of a professional nature.

In the relationships referred to above, the Seller’s liability under statutory warranty for defects is excluded, unless mandatory provisions of law provide otherwise.

The above does not exclude the possibility for the Seller to conclude separate agreements with entrepreneurs or establish individual sales terms, in particular regarding liability, complaints, returns of Goods and documenting sales outside the Store system.

VII RETURN OF GOODS / WITHDRAWAL FROM THE SALES CONTRACT

1. Right of withdrawal from the contract

1.1. A Customer who is a consumer has the right to withdraw from the concluded sales contract for the Goods without giving any reason by submitting a declaration of withdrawal from the contract to the Seller within 14 days from the date on which the Customer, or a third party indicated by the Customer other than the carrier, takes possession of the Goods.

1.2. The right of withdrawal from the contract referred to in section 1.1 above does not apply in the cases provided for in Article 38 of the Act of 30 May 2014 on Consumer Rights, in particular with regard to contracts:

a) where the subject of the performance is Goods delivered in sealed packaging which cannot be returned after opening for health protection or hygiene reasons, if the packaging has been opened after delivery;

b) where the subject of the performance is sealed audio or visual recordings or computer software, if the packaging has been opened after delivery;

c) for the delivery of newspapers, periodicals or magazines, except for subscription contracts.

1.3. The provisions of this section VII.1 apply accordingly also to a natural person concluding a sales contract directly related to that person’s business activity, where the content of that contract indicates that it does not have a professional character for that person, in particular resulting from the subject of the business activity disclosed in the Central Registration and Information on Business (CEIDG).

1.4. The right of withdrawal referred to in this Chapter VII does not apply to Customers who are entrepreneurs concluding a sales contract in the course of business activity of a professional nature, unless the Seller decides otherwise on the basis of separate agreements or individual arrangements made in writing.

2. Time limit for returning the Goods

2.1. A Customer who has exercised the right of withdrawal from the sales contract is obliged to inform the Seller of the withdrawal from the contract within the time limit and under the rules specified in section VII.1 of the Terms and Conditions.

2.2. After submitting the declaration of withdrawal from the contract, the Customer is obliged to physically return the Goods to the Seller without delay, but no later than within 14 days from the date on which the Seller was informed of the withdrawal from the contract.

2.3. To meet the time limits referred to above, it is sufficient to dispatch the Goods to the Seller before their expiry.

2.4. Independently of the time limits referred to in sections 2.1 and 2.2, the Seller allows the possibility of physically returning the Goods as part of an effectively submitted declaration of withdrawal from the contract within up to 30 calendar days from the date on which the Customer takes possession of the Goods, which constitutes an extension of the Consumer’s rights resulting from applicable law.

3. Form of submitting the declaration of withdrawal from the contract

3.1. The Customer may submit the declaration of withdrawal from the sales contract in one of the following ways:

a) electronically, by sending the declaration to the e-mail address: info@fleecozy.com;

b) in writing, by sending the declaration to the Seller’s registered office address:
FleeCozy (GEX STORE sp. z o.o.),
pl. gen. Walerego Wróblewskiego 3A/7,
50-413 Wrocław, Poland;

c) via the withdrawal form made available on the Store’s Website;

d) via other available contact channels indicated in the “Contact” tab on the Store’s Website, including in particular by telephone or through direct contact with Customer Service or the Store manager, provided that the Seller may ask the Customer to confirm the submitted declaration by e-mail or another durable form solely for evidentiary purposes.

e) by physically returning the Goods within 14 days from the date of receiving the Goods, where this clearly indicates the intention to withdraw from the contract, and it is recommended to enclose with the parcel a written declaration of withdrawal from the sales contract.

3.2. Using the withdrawal form is not mandatory. For an effective withdrawal from the contract, it is sufficient for the Customer to submit an unambiguous declaration indicating the intention to withdraw from the sales contract concerning specific Goods.

4. Refund of payments

4.1. In the event of an effective withdrawal from the sales contract, the Seller refunds all payments made by the Customer, including the costs of delivery of the Goods, no later than within 14 days from the date of receiving the declaration of withdrawal from the contract.

4.2. The Seller may withhold the refund until receiving the Goods back or until the Customer provides proof of sending them back - whichever occurs first.

4.3. If the Customer selected a method of delivery of the Goods other than the cheapest ordinary delivery method offered by the Seller, the Seller is not obliged to reimburse the Customer for the additional costs resulting from the selected delivery method.

4.4. The refund is made using the same payment method as that used by the Customer for the original transaction, unless the Customer expressly agrees to another refund method that does not involve any additional costs for the Customer.

4.5. If payment was made on delivery, the Customer is obliged to indicate the bank account number necessary for processing the refund.

5. Condition of the returned Goods

5.1. The Customer has the right to inspect the Goods to the extent necessary to determine their nature, characteristics and functioning, in a manner similar to what would be possible in a physical store.

Where possible, the Goods should be returned complete and clean, together with attached tags, labels or security elements, if these were attached to the Goods.

5.2. The Customer is liable for any decrease in the value of the Goods resulting from using them in a manner exceeding what is necessary to determine the nature, characteristics and functioning of the Goods.

5.3. If a decrease in the value of the Goods is found, the Seller reserves the right to make a proportionate reduction of the amount refunded to the Customer.

6. Consequences of finding use of the Goods

6.1. If, after receiving the returned Goods, the Seller finds that the Goods were used in a manner exceeding what is necessary to determine their nature, characteristics and functioning, the Seller will inform the Customer of the identified decrease in the value of the Goods.

6.2. In such a case, the Seller is entitled to make a proportionate reduction of the amount refunded to the Customer, corresponding to the degree of decrease in the value of the Goods, in accordance with Article 34(4) of the Act on Consumer Rights.

6.3. Regardless of the above, the Seller may propose an alternative solution to the Customer, in particular re-shipping of the Goods or other individual arrangements, with their acceptance by the Customer being voluntary and not affecting the effectiveness of the submitted declaration of withdrawal from the contract.

6.4. If the refund was made before the Seller physically received the Goods, and after receiving them a decrease in the value of the Goods is found to an extent that prevents their further sale, the Seller reserves the right to pursue claims against the Customer arising from applicable law, in particular on the basis of Article 34(4) of the Act on Consumer Rights and the provisions of the Civil Code.

7. Costs of returning the Goods

7.1. The costs of returning the Goods are borne by the Customer, unless the Terms and Conditions provide otherwise or the Seller has expressly informed the Customer of a free return under a separate offer or promotion.

7.2. If the Customer uses a return option made available by the Seller other than the Customer’s own shipment, the Customer bears the direct cost of the courier service related to the return of the Goods.

The amount of this cost corresponds to the price of the courier service selected by the Customer, is independent of the Seller, is indicated to the Customer in advance and confirmed before the return is carried out, and will be deducted from the amount of the refund due.

7.3. If the Goods are returned by the Customer’s own shipment, carried out at the Customer’s expense, the Seller does not charge any additional fees for accepting the return.

VIII ORDERS WITH DELIVERY OUTSIDE THE TERRITORY OF THE REPUBLIC OF POLAND

1. The online store available at fleecozy.pl allows Orders to be placed with delivery of Goods only within the territory of the Republic of Poland, in accordance with the currently available delivery methods presented in the Store.

2. Orders with delivery outside the territory of the Republic of Poland are not currently fulfilled through the Store fleecozy.pl, unless the Seller expressly agrees otherwise with the Customer under individual arrangements before accepting the Order for fulfilment.

3. Customers interested in delivery of Goods to selected European countries may use the European version of the Store available at https://fleecozy.com/, if delivery to the given country is available there.

4. The current list of countries to which delivery is possible in the European version of the Store, as well as the available delivery methods and costs, are presented directly in that version of the Store or at the stage of placing an Order.

5. The information about the European version of the Store is for information purposes. Orders placed through the European version of the Store may be subject to separate terms and conditions, delivery terms, payment methods and service rules applicable to that version of the Store.

IX INFORMATION ON SERVICES PROVIDED ELECTRONICALLY

1. FleeCozy provides the following services to Customers electronically through the Store:

a) enabling the placement of Orders and conclusion of sales contracts for Goods in accordance with the provisions of the Terms and Conditions;

b) enabling the creation and maintenance of a Customer Account in the Store and use of the functionalities connected with it;

c) enabling browsing of content, information and materials published on the Store’s Website.

2. The Customer has the right to withdraw from the sales contract for Goods concluded through the Store under the rules set out in applicable law and in Chapter VII of these Terms and Conditions.

3. The service of maintaining a Customer Account in the Store is provided free of charge and for an indefinite period.

3.1. The Customer has the right to stop using the Customer Account at any time, including by requesting its closure, without giving any reason.

3.2. Closure of the Customer Account does not affect the rights and obligations arising from sales contracts for Goods concluded before the date of closure of the Account, in particular the right to withdraw from the contract, the right to submit a complaint or the right to return the Goods.

3.3. In order to resign from the Customer Account or submit a request for its closure, the Customer may contact the Seller:

a) electronically, by sending a message to the e-mail address: info@fleecozy.com;
b) in writing, by sending a declaration to the Seller’s registered office address indicated in Chapter I of the Terms and Conditions.

4. In order to use the Store and the services provided electronically in accordance with its functionalities, the following minimum technical requirements must be met:

a) having access to the Internet;

b) using a current version of an internet browser, such as Google Chrome, Mozilla Firefox, Safari, Opera or another browser supporting HTML5 standards;

c) having an active e-mail account.

5. The Customer has the right to submit a complaint concerning services provided electronically by FleeCozy.

5.1. A complaint may be submitted in particular:
a) electronically, by sending the notification to the e-mail address: info@fleecozy.com
b) by telephone or in another form of contact indicated in the “Contact” tab on the Store’s Website.

5.2. When submitting a complaint, the Customer should, where possible, describe its subject matter and indicate expectations as to how it should be handled.

5.3. Complaints are considered without delay, but no later than within 14 days from the date of receiving them. The Customer will be informed of the manner in which the complaint has been handled in a form corresponding to the method of its submission, unless the Terms and Conditions provide otherwise.

6. The Seller reserves the right to delete the Customer Account if it has been inactive for a period of at least 3 years, understood in particular as no logging into the Account or no placement of Orders.

6.1. Before deleting the Customer Account, the Seller will inform the Customer, by e-mail sent to the address assigned to the Account, of the intention to delete it and will set a period of at least 30 days for the Customer to become active or raise an objection.

6.2. Deletion of the Customer Account does not affect the processing of personal data which the Seller is obliged to store under applicable law, in particular tax and accounting regulations.

7. Data related to the functioning of the Customer Account, including Order and return history, are processed only to the extent and for the period necessary to achieve the purposes for which they were collected, in particular for handling Orders, processing complaints and ensuring the accountability of the Seller’s actions.

7.1. The data referred to above may be stored for a period of up to 2.5 years from the date of the Customer’s last activity in the Store, and after that period they may be deleted or anonymised, unless their further processing is required under applicable law.

7.2. Detailed information on the rules and periods of processing personal data is set out in the Privacy Policy available on the Store’s Website.

7.3. This provision does not infringe the Customer’s rights under applicable personal data protection regulations, including the right of access to data, rectification, erasure or restriction of processing, as set out in the Privacy Policy, nor does it limit the possibility of pursuing these rights before the competent authorities.

X DISCOUNTS AND PROMOTIONS

1. The Store may offer Customers price discounts and promotions, in particular in the form of price reductions for Goods, automatic discounts, discount codes or time-limited offers.

2. If a discount is available for a given Good or Order, it is automatically calculated from the regular price of the Good and included in the Customer’s “Cart” before the Order is placed.

3. Detailed rules for discounts and promotions, including their amount, duration and conditions of use, are specified each time in the information presented on the Store’s Website or in the content of the given promotional offer.

4. The Store reserves the right to change the rules for granting discounts and promotions and to end them at any time, provided that such changes do not affect Orders placed before their introduction, under the terms in force at the time the Order was placed.

5. Unless expressly indicated otherwise, discounts and promotions cannot be combined.

6. If a price reduction for a Good is announced, the Store provides information about the lowest price of that Good from the 30 days before the reduction was introduced, in accordance with applicable law. If the Good has been offered in the Store for less than 30 days, the Store provides information about the lowest price applicable from the date on which the Good began to be offered until the date on which the reduction was introduced.

7. The information about the lowest price referred to above is presented next to the information about the reduced price of the Good, if the obligation to provide it results from applicable law.

XI PREVENTION OF ABUSE

1. The Seller reserves the right to refuse to accept an Order for fulfilment and to temporarily limit selected functionalities of the Customer Account in the event of a material breach by the Customer of the rules for using the Store, in particular those specified in Chapter II of the Terms and Conditions.

A material breach is understood in particular as repeated breaches, abuse of ordering procedures or actions creating a risk for the Store or other Customers.

2. Before applying the restrictions referred to in section 1 above, the Seller will inform the Customer electronically, to the e-mail address assigned to the Customer Account, of the reasons for the planned actions and will enable the Customer to present their position on the matter within a reasonable time, if this is possible due to the nature of the breach.

3. The Seller will inform the Customer of the application of restrictions on the functionalities of the Customer Account, in particular by means of a message displayed during the Order placement process and after logging into the Customer Account, and will also indicate the reason for the restrictions.

4. The application of restrictions on the functionalities of the Customer Account may in particular prevent the Customer from:

a) placing Orders;

b) using discounts or other benefits granted as part of promotions and marketing campaigns;

c) independently changing contact details assigned to the Customer Account, in particular the e-mail address and telephone number.

4.1. During the period in which the restrictions apply, the Customer may continue to use the remaining functionalities of the Customer Account, in particular viewing Order history, unless the given functionality has been covered by the restriction.

5. The Customer has the right to appeal against the decision to apply restrictions on the functionalities of the Customer Account within 14 days from the date of receiving the notification of their application.

5.1. The appeal may be submitted electronically to the e-mail address: info@fleecozy.com.

5.2. The Seller considers the appeal without delay, but no later than within 14 days from the date of receiving it, and informs the Customer of the outcome by e-mail.

6. The application of restrictions on the functionalities of the Customer Account does not affect the fulfilment of Orders that have been effectively accepted for fulfilment and whose fulfilment and dispatch have been confirmed by the Seller in accordance with the provisions of Chapter III of the Terms and Conditions.

7. The application of restrictions on the functionalities of the Customer Account does not infringe the Customer’s right to withdraw from the sales contract in relation to Orders fulfilled and dispatched before the date on which those restrictions were applied, under the rules set out in the Terms and Conditions and applicable law.

8. The provisions of this Chapter are not intended to and do not have the effect of limiting the Customer’s rights arising from consumer law, in particular the right of withdrawal from the contract.

XII FINAL PROVISIONS

1. Before concluding a sales contract for Goods through the Store, the Customer is obliged to read the content of the Terms and Conditions and accept them. The Terms and Conditions are made available to the Customer each time at the stage of placing the Order in a manner that enables them to be downloaded, saved and reproduced.

2. Sales contracts concluded through the Store are governed by Polish law.

3. In matters not regulated by these Terms and Conditions, the relevant provisions of Polish law apply.

4. The Seller reserves the right to amend these Terms and Conditions if at least one of the following circumstances occurs:

a) changes in generally applicable legal provisions, their interpretation or construction by authorised authorities, or changes resulting from court rulings;

b) changes in the manner of providing services covered by the Terms and Conditions, in particular for technical, technological or organisational reasons, aimed at improving the security, efficiency or quality of the Store’s operation;

c) changes in the scope or manner of providing services, including the introduction of new functionalities, modification of existing services or discontinuation of existing services;

d) changes in available payment methods or methods of delivery of Goods;

e) the need to introduce editorial or organisational changes that do not affect the scope of Customers’ rights and obligations.

5. The amended Terms and Conditions are published on the Store’s Website. Changes to the Terms and Conditions apply to sales contracts concluded after the effective date of the new version of the Terms and Conditions.

6. A Customer who has a Customer Account may be informed of changes to the Terms and Conditions electronically to the e-mail address assigned to the Account. A Customer who does not accept the introduced changes to the Terms and Conditions has the right to stop using the Store and, if they have a Customer Account, to request its deletion under the rules set out in the Terms and Conditions.

7. The Terms and Conditions enter into force on the date of their publication on the Store’s Website.

8. If any provision of these Terms and Conditions is declared invalid, ineffective or unenforceable by a final court judgment or a decision of a competent authority, the remaining provisions of the Terms and Conditions remain in force and retain their effectiveness.

Language version: This document is a translation from the main language version of the Store, which is Polish. In the event of discrepancies between language versions, the Polish version shall prevail, to the extent permitted by applicable law.

Effective from May 24, 2026.

Terms and Conditions

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